How to Pass the Freelancer Preferred Program SLA 1 Exam
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A Complete Freelancer Guide
Are you a freelancer looking to join the exclusive Preferred Freelancer Program on Freelancer.com? To qualify, you need to pass the SLA 1 exam, which tests your knowledge of platform policies, project management, and client communication.
In this guide, we’ll walk you through the most important topics covered in the exam and share proven tips to help you pass with ease.
Why Join the Freelancer Preferred Program?
Becoming a Preferred Freelancer unlocks several benefits:
- Exclusive high-value projects from top clients
- Priority visibility in search results
- Better trust and credibility with employers
- More invites to premium projects
If you want to increase your freelancing income and attract high-paying clients, passing the SLA 1 exam is a great step forward.
1. Freelancer Communication & Contact Policies
Can you share contact details with an employer?
No, unless a Recruiter approves it. Freelancer.com strictly prohibits sharing personal contact details before the project is awarded.
What should you do if an employer asks for offsite payments (e.g., PayPal, direct bank transfer)?
Never accept payments outside Freelancer.com. Always inform the Recruiter if a client suggests offsite payments, as this is against the platform’s terms.
Are video calls allowed before project approval?
Only with Recruiter permission. You must get approval before using Skype, Zoom, or TeamViewer to discuss a project.
2. Freelancer Preferred Badge & Program Rules
When should you turn off your Preferred Freelancer Badge?
Turn it off when:
- You are unavailable for projects
- You are on vacation
- You cannot take new projects
Find this option under Settings > Account.
Do you still pay Preferred Freelancer fees if your badge is off?
Yes. Even if your badge is turned off, you still pay the fees for Recruiter projects you accepted before deactivating it.
3. Freelancer Milestones & Payment Rules
What is an upfront payment, and should you request one?
Upfront payment means asking for a milestone release before delivering work.
This is not allowed. Freelancer.com may freeze your withdrawals if you request payments without submitting work.
Can you charge 50% upfront for a Recruiter project?
No. All payments must be milestone-based and approved by the employer before release.
How should you request project-related purchases (licenses, software, etc.)?
Include the cost inside the first milestone along with work deliverables. Do not request milestone releases without providing work.
4. Freelancer Project Management & Professionalism
What should you do if you’re unavailable for a project?
Inform the client immediately. Poor communication can result in penalties, negative reviews, and even removal from the Preferred Freelancer Program.
How should you respond to a project invitation?
Introduce yourself professionally and highlight your relevant experience and skills. Attach examples of past work to improve your chances of selection.
What happens if you violate Freelancer’s policies (e.g., blackmailing, unprofessional behavior)?
Immediate removal from the Preferred Freelancer Program. Always maintain ethical communication and follow professional standards.
5. Freelancer Disputes & Performance Metrics
How many disputes can you have in 6 months and still stay in the program?
A maximum of 10% of your projects can go into dispute. Exceeding this limit may result in program removal.
What percentage of project invites must you accept?
You must accept at least 85% of your project invitations to stay in the program.
What happens if you delay too many projects?
Timeouts (temporary suspension from recruiter invites) may be applied if you consistently delay deliverables.
Final Tips to Pass the Freelancer SLA 1 Exam
To pass the exam and succeed as a Preferred Freelancer, remember:
- Never communicate offsite without permission
- Follow Freelancer’s payment & milestone rules
- Be professional and transparent with clients
- Maintain high completion and success rates
By understanding these key areas, you can easily pass the SLA 1 exam and unlock exclusive freelancer opportunities.
Ready to become a top freelancer?
Join the Freelancer Preferred Program today!
Conclusion
Passing the Freelancer Preferred Program SLA 1 Exam is crucial for maintaining a professional and successful freelancing career. By understanding the platform's rules on communication, milestone payments, dispute resolution, and ethical conduct, you can build a strong reputation and secure high-quality projects. Staying compliant with Freelancer’s policies ensures long-term success and access to exclusive opportunities. Keep learning, follow the best practices, and enhance your freelancing journey with confidence!
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